Patient Services Officer

About the work unit / facility:

The Women's and Children's Service Group is one of six Service Groups responsible for health services provided outside Townsville Hospital. The Service Group includes Child Community Services, Cleveland Youth Detention Centre, Offender Health, Oral Health, BreastScreen, Paediatric Services, Women's and Children's Services and Obstetrics and Gynaecology.

About your new employer:

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living, outdoor adventures, and a relaxed lifestyle. Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $79,685 to $88,586 p.a. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• District Allowance
• Plus Salary Sacrificing options may be available

About your opportunity:

Join the Women's and Children's Clinics as a Patient Services Officer and provide expceptional person-centred service to patients, families and the public. As part of the administration team, you will support patient flow, maintain accurate patient information, assist with admissions, bookings and discharge processes, and contribute to the effective delivery of administrative services.

You'll build positive relationships with patients and colleagues, respond to changing demands and use your initiative, communication and organistaional skills to deliver quality patient-focused outcomes.

Requirements:

• This is a Vaccine Preventable Disease (VPD) risk role.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Michele Burns on (07) 4433 1453.

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs//QLD-TV689927

Applications close: Tuesday, 25 August 2026.

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.