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Ward Administrator
Toowoomba
This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.
Join Darling Downs Health as a Ward Administrator in Toowoomba and help create a positive experience for patients, families and clinical teams. This is a rewarding opportunity to use your administration expertise in a fast-paced mental health setting where your organisation, professionalism and care help support safe, connected and efficient patient journeys.Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time,Part-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Toowoomba region |
| Job ad reference | QLD/DD2611696789 |
| Closing date | 26-Nov-2026 |
| Job duration | |
| Contact person | Sue Burton |
| Contact details | (07) 4616 5316 Access the National Relay Service |
Applicants are advised shift times are between the hours of 7am and 7pm
What your day could look like
As a Ward Administrator, you'll play an important role in supporting patients, clinicians and visitors within a busy mental health service. From coordinating essential patient administration to helping teams stay connected and organised, your work will contribute to smooth patient journeys and quality care outcomes every day.
Every day, you'll contribute by:
- Creating a welcoming and professional experience for patients, families and visitors while supporting efficient patient flow.
- Coordinating admissions, transfers and discharges, ensuring information is accurate, timely and accessible.
- Supporting multidisciplinary teams through high-quality administrative services, documentation and scheduling coordination.
- Maintaining organised systems, records and resources that help the team deliver safe and effective care.
Let's Talk About You
You're someone who brings organisation, compassion and calm to every interaction. You enjoy being the person others can rely on, balancing multiple priorities while maintaining accuracy and confidentiality. You take pride in helping patients feel supported, enabling clinicians to focus on care, and keeping essential processes moving behind the scenes. You're motivated by meaningful work and want to contribute to a service that makes a genuine difference in people's lives.
Here's what will help you thrive in this role:
- Strong administration experience with excellent attention to detail and time-management skills.
- Confidence using Microsoft Office applications and digital information systems.
- Exceptional communication skills and the ability to build positive relationships with patients, visitors and colleagues.
- Sound judgement, discretion and a commitment to handling sensitive information appropriately.
You'll stand out from the crowd if you have experience in a healthcare environment and/or familiarity with patient administration systems.
Above all, you'll bring Compassion, Integrity, Dignity, Innovation and Courage to every interaction and help create positive experiences for patients and teams alike.
Why Join Darling Downs Health?
At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It's complex, challenging work that makes a real difference – and the career possibilities are endless.
Whether you're a doctor, nurse, allied health professional, facilities team member, or administrator, you'll see your impact firsthand. Here, you'll find opportunities that simply don't exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services.
Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.
Your career at Darling Downs Health also comes with meaningful rewards:
- Maximise your take‑home pay with salary packaging and generous leave entitlements
- Enjoy flexible work arrangements that support balance and variety
- Access professional development funding, study leave and clear career pathways
- Be part of a diverse and inclusive culture that values learning and collaboration.
- Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.
For a full list of benefits, visit: Darling Downs Health Benefits
Your future is here. Where are you?
If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.
Click “Apply Now” to submit your application and upload the requested documents.
Find out more about us!
Visit our careers site to learn more about working with Darling Downs Health:
www.health.qld.gov.au/darlingdowns
#WorkDDHHS #OpportunityImpact #TheyreHere
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
We're building a welcoming, inclusive workplace where everyone feels safe, respected and supported.
Before you apply, please take a moment to read the attached documents to learn about the role and process.
Documents
Before applying for this vacancy please ensure you read the documents below.
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Candidate Application Guide (PDF, 653KB)
Application Kit
DD2611696789 Role Description (PDF, 778KB)
Role Description
