Administration Officer

About the role

Temporary full-time opportunity to accurately and efficiently screen, triage and register consumers requiring an aged care assessment.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Efficiently operate call centre equipment by responding professionally to incoming calls to the service, ensure the caller is assisted, transferred, or redirected correctly within a timely manner.
• Accurately and efficiently register patients and clients in various electronic programs/databases.
• Build relationships with clients, using strong communication skills and negotiation skills to understand customers' needs and to deliver a service that meets their needs and policy guidelines.
• Effectively communicate with clients and demonstrate understanding, empathy, patience, and a positive service focus.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED