Principal Business Analyst - Capability Support

The role:  

Reporting to the Practice Manager, Business Analysis, this role sits within the Capability Support Team, which guides and enables practitioners across the Business Analysis, ICT Testing, Project Delivery and Project Support practices within the Delivery Services Branch. This is not a traditional project delivery role. Instead, the position focuses on providing facilitated support to complex initiatives while strengthening Business Analysis practice and practitioner capability across the branch. Working closely with the Practice Manager, the role plays a key part in delivering facilitated support and capability uplift through:

• Provide specialist advice and facilitated support to complex ICT initiatives, enabling the effective application of Business Analysis practices in high-risk or high-impact environments.
• Partner with delivery teams to diagnose challenges, readiness, impacts and user needs, translating insight into proportionate approaches that support successful delivery and improve the employee experience of transformational change across the branch.
• Provide early, targeted intervention to address delivery risks, capability gaps, or project friction across initiatives.
• Collaborate with a variety of stakeholders to support the implementation and continuous improvement of the Business Analysis competency framework and self-assessment tool, ensuring alignment with best practices and industry standards.
• Contribute to the development, enhancement, and standardisation of Business Analysis frameworks, process guides, and templates, improving consistency and quality across the Delivery Services Branch.
• Support the growth of the Delivery Services Branch Communities of Practice and associated SharePoint sites, fostering capability uplift and a consistent approach to Business Analysis practices.
• Provide mentorship and coaching to members of the Business Analysis Community of Practice, supporting career growth and capability development.

Is this opportunity for you?

To be successful in this role you will have:

• Proven experience in Business Analysis, including knowledge of frameworks, methodologies, and best practices.
• Demonstrated ability to influence outcomes and embed consistent practice across complex, multi-stakeholder environments without direct authority.
• Ability to facilitate learning and development programs for practitioners, which include knowledge-sharing sessions and other professional development initiatives.
• Excellent communication and stakeholder engagement skills, with the ability to collaborate across teams and levels of leadership.
• Strong analytical and problem-solving skills to support quality assurance and continuous improvement in Business Analysis processes.
• A passion for driving Business Analysis capability and supporting business transformation within a complex organisation.

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading.
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, please submit:

1. Your current CV
   Detailing your relevant experience, key achievements and qualifications.
2. A written statement (maximum two pages)
   Addressing your suitability for the role and demonstrating how your experience aligns with the key responsibilities outlined in the role description and this advertisement.
3. An additional statement (maximum one page) outlining:

• Why you are interested in this role
• What you hope to learn or gain from the role
• What strengths, experience or perspective you would bring to the team if successful

Your statements should demonstrate your ability to operate at the AO7 Principal level, including influencing outcomes, supporting capability uplift, and applying Business Analysis practices in complex delivery environments.