Senior Application Specialist - SWADCS

The role 

The Senior Application Specialist will be responsible for providing leadership and ownership of business-as-usual changes and support required for operational delivery of Queensland Health's Statewide Automated Dispensing Cabinet Service (SWADCS).

Key responsibilities:

• Lead changes required as per the roadmap, at the request of application manager
• Provide effective change management, capacity planning, risk management and continuity planning utilising best practices in systems support and service delivery, with the ITIL framework.
• Ensure all changes, are delivered on schedule, and as planned in regards to impact to clients.
• Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure.

About you

We are searching for someone who:

• Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5)
• Demonstrated expert level skills and experience in managing clinical applications and its integration with business requirements and technical environment in a large and complex service delivery environment. In particular, expert skills in the Queensland Health Statewide Automated Dispensing Cabinet Service (SWADCS) will be highly valued for this position, with a secondary emphasis on experience in the ieMR Medications, Anaesthesia and PowerTrials streams.
• Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment. Experience in negotiating and managing service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5)
• Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing)
• Proven ability to lead, manage and mentor a team of technical specialists. (NHS: Leading change through people)
• Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors and end users (NHS: Collaborative Working)
• Ability to lead complex technical projects, offer technical support and advice to consumers.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Ready to apply?

For further information on how to apply please review the attached Role Description.