Senior Delivery Support Officer

In this pivotal role, you will oversee the delivery of a critical business support function which includes Finances and Human Resource processes and reporting for our busy Delivery Support Service (DSS) business unit ensuring that day to day business operations run efficiently, effectively, and in line with strategic priorities.

You will report directly to the Senior Director providing trusted leadership and oversight across all incoming corporate requests, correspondence and business management activities. Your expertise will ensure smooth coordination, clear communication, and strong alignment between business support functions, delivery teams, and senior leadership.

About the role

As the Senior Delivery Support Officer, you will:

• Manage and lead the coordination and delivery, of core business functions activities including finance, administration, human resources, information management, procurement, contract management and analysis and reporting.
• Ensure alignment and compliance with organisational and departmental policies, standards, and governance frameworks.
• Champion cultural improvement initiatives, driving a high-performance, innovative, and accountable workplace.
• Deliver innovative and practical solutions that enable programs and projects to succeed across the agency.
• Strengthen internal and external communications, supporting collaboration and consistency in messaging and engagement.
• Provide strategic advice and high-level analysis to senior executives, contributing to informed decision-making and organisational success.
• Develop Support staff's performance and professional development, empowering your team to excel and grow

Is this opportunity for you?

You're a capable and confident leader with a proven track record in managing business operations in a complex, multi-stakeholder environment. You bring:

• Significant experience in business operations — including finance, HR, procurement, correspondence and reporting.
• Strong leadership and line management skills, with the ability to motivate multidisciplinary staff and embed a culture of performance and accountability.
• The ability to interpret and analyse policy, identify risks and opportunities, and develop solutions to complex organisational challenges.
• A commitment to innovation and improvement, with the confidence to put forward new ideas and lead change.
• Excellent communication and relationship management skills, with the ability to engage and communicate effectively across all levels and thrive as part of a team.
• A focus on strategic alignment, compliance, and operational excellence.

About eHealth Queensland:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. 

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed' section of the role description.