Service Improvement Manager

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.

The Role

An opportunity has become available for a Service Improvement Manager to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Provide expert advice to executive and senior management, external agencies and other stakeholders
• Lead teams in the sourcing, analysing and interpreting data, budgets, information and research
• Develop complex executive briefs, submissions, presentations and information papers
• Engage and collaborate with stakeholders to identify opportunities for innovation and improvement
• Lead teams in complex problem solving and solution design

About you

To be successful in this position you will require:

• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)

Benefits

• Flexible work options
• Career Development
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• Research Opportunities
• 12.75% super
• 17.5% leave loading

Salary

• Permanent full time
• Base salary ranging from $160,092 - $169,398 per annum

About Us

The Office of the Chief Operating Officer (COO) is responsible for the operational delivery of clinical care across GCHHS. It provides executive leadership and oversight for three key clinical service lines: Surgical and Critical Care, Emergency and Specialty Services, and Medicine. The COO ensures these divisions deliver safe, high-quality, and efficient care, aligned with the organisation's strategic and operational goals.

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• Annual operating budget exceeding $1.5 billion
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

How to Apply

Click APPLY to submit your application by Monday, 16 November 2026

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC696220

Please note: no third-party applications will be accepted.