Healthcare Ambassador

About the Team

This role will work in the Queensland Children's Hospital Emergency Department. The Emergency Department (ED) is a fast-paced, critical care unit responsible for providing immediate assessment, stabilisation, and treatment to patients experiencing urgent and life-threatening conditions. The department operates 24/7, handling a wide range of medical emergencies with efficiency and compassion, coordinating closely with multidisciplinary teams to ensure timely patient care and optimal outcomes.

About the Role

The purpose of the Healthcare Ambassador role is to provide respective, non-judgemental, empathetic, supportive, people-focused interactions, and form part of a multidisciplinary team, delivering high quality care to patients.

The Healthcare Ambassador is a non-traditional security role, managed under Hospital and Health Service Security, that provides a patient-focused liaison role within select clinical areas. This role is focused on the proactive engagement of patients and visitors to improve the “customer experience” to prevent and/or reduce aggressive/disruptive behaviour by employing appropriate verbal intervention strategies through people focused, respectful, empathetic and supportive interactions aimed at promoting a safe environment and the provision of high quality patient focused care.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.