MSH Outpatients Business Practice Improvement Officer - Nurse Manager

Your new role:

As a Nurse Manager within the Primary Care Partnerships Unit, you will provide strategic and operational leadership to enhance outpatient service delivery, patient access, and system performance. You are:

• Lead and support best practice in outpatient systems, workflows, and models of care to optimise patient access and outcomes
• Drive data-informed decision-making through analysis, reporting, benchmarking, and continuous quality improvement initiatives
• Collaborate with multidisciplinary stakeholders to improve service efficiency, compliance, and performance across outpatient departments
• Champion innovation, education, and evidence-based practice to strengthen workforce capability and service delivery

About you:

You are a highly experienced and forward-thinking nursing professional with strong leadership capability and a passion for improving healthcare systems and patient outcomes. You have:

• Proven ability to lead change, influence stakeholders, and drive service-wide quality and performance improvements
• Advanced analytical and problem-solving skills, with experience in data systems, reporting, and healthcare performance optimisation
• Strong communication and collaboration skills, with the ability to work effectively across multidisciplinary teams
• Demonstrated commitment to evidence-based practice, continuous learning, and delivering person-centred care

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Unit Profile

The Metro South Health Primary Care Partnerships Unit (PCPU) is an outpatient supporting and enabling service encompassing the MSH Central Referral Hub, General Practice Liaison Officers, Business Practice Improvement Officers, and management of the ESM outpatient scheduling system for MSH.

The collective of support services assist outpatient departments deliver safe quality care, providing advice and guidance on best practice, workflow, compliance, data, reporting and funding. PCPU staff have a unique set of skills and use multiple applications in day-to-day activities.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.