Revenue Collections Officer

Your new role:

Princess Alexandra Hospital is seeking a motivated and detail-focused professional to manage specialist patient revenue and debt recovery services within Metro South Health. In this pivotal role, you will oversee outstanding patient accounts, liaise with patients, third-party agencies and business partners, conduct quality audits, and drive continuous process improvements across revenue operations. Working within a collaborative and fast-paced environment, you will apply your strong analytical, communication and financial management skills to ensure compliance, system integrity and exceptional customer service outcomes.

About you:

You are a proactive and customer-focused professional with strong revenue management expertise, exceptional attention to detail, and the ability to build effective relationships while driving process improvement and compliance outcomes. You will have:

• Demonstrated experience in debt recovery, revenue management and bad debt processes
• Strong analytical skills with the ability to interpret data, identify trends and solve complex issues
• Highly organised with the ability to manage competing priorities and meet deadlines
• Excellent communication, negotiation and stakeholder engagement skills across all levels
• Proven ability to maintain data integrity, conduct quality audits and support continuous improvement initiatives

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Princess Alexandra Hospital:

Princess Alexandra Hospital is a leading tertiary healthcare and research centre delivering world-class care across major adult specialties, including emergency, medical, mental health, surgical, trauma and transplant services.

Renowned for clinical excellence and innovation, PAH is home to the Translational Research Institute and is undergoing significant expansion to deliver new state-of-the-art facilities and enhanced patient care services by 2027.

Princess Alexandra Hospital, a place of countless opportunities to learn and grow your career!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.