Administration Officer

About the role

Delivers efficient bookings, admissions and reception services, rotating roles to support patients and clinicians.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide professional and high-level administrative and frontline support to all patients, visitors and employees of STARS, demonstrating understanding, empathy and patience, while ensuring confidentiality, tact, diplomacy and discretion whilst being accountable for the quality of work undertaken.
• Provide excellent customer service and communicate clearly and confidently with patients, members of the public and facility staff, face-to-face and virtual care services, asking questions, responding to enquires and providing accurate information.
• Address phone calls professionally and courteously and ensure clinical questions are referred to the appropriate clinical area / clinician in a timely manner.
• Ability to remain calm and manage conflict in a composed and professional manner.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED