Emergency Department Ambassador

About your new employer

Townsville Hospital and Health Service (HHS) offers a dynamic healthcare environment with access to advanced medical practices, research, and specialised expertise. As a leading tertiary and referral service, we support professional development through complex casework, multidisciplinary collaboration, and innovative care.

We support career progression with structured pathways, secondment opportunities, with staff benefiting from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Our community-driven culture promotes collaboration, inclusion, and support. We offer meto-levl healthcare opportunities with a regional lifestyle—short commutes, diverse facilities, and a close-knit network.

Nestled in beautiful North Queensland, Townsville HHS spans vibrant rural, urban, country, and coastal communities. Staff enjoy affordable living, natural beauty, and outdoor activities in a relaxed setting.

We prioritise wellbeing through flexible work options, job security, and a family-friendly environment—combining regional lifestyle with modern healthcare benefits.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $67,462 to $70,712 p.a. (OO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus great Salary Packaging options are available

About your opportunity

The Ambassador is a non-traditional security role that provides person-centred support and engagement within the Townsville University Hospital Emergency Department. The role focuses on proactively engaging consumers (patients, carers, and visitors) to enhance their experience and maintain a safe clinical environment. Ambassadors, as part of the multi-disciplinary team, work to prevent or reduce aggressive or disruption behaviour through mature communication skills and respectful, empathic, people -focused interactions.

Requirements:

• Participation in a continuous 24‑hour roster, 7 days a week, with a requirement to work weekends and public holidays.
• The successful candidate must possess a high level of self-control, emotional stability and be prepared to encounter potentially traumatic incidents.
• Whilst not mandatory, experience in healthcare security, or customer service will be well regarded.

Please refer to the Role Description for further details.

Interested?

Enquiries: Christopher Laurent on 07 4433 1102.

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV672459

Applications close: Thursday, 29 January 2026.

Unsolicited resumes from recruitment agencies will not be accepted.