Patient Services Officer (Healthy Kindy Kids)

About your employer

The Townsville Hospital and Health Service is known for being a welcoming and supportive place to work, where people feel valued and part of a team that genuinely cares about its staff and community. Employees enjoy a workplace that encourages learning, collaboration and professional growth across a wide range of services and settings.

THHS places a strong emphasis on employee wellbeing, offering flexible work options, a positive culture and a stable, community‑focused environment. Staff have opportunities to build their skills, work with experienced colleagues and contribute to meaningful work that supports the region.

Living in North Queensland adds to the appeal, with affordable housing, short commutes and a relaxed lifestyle surrounded by beautiful natural landscapes. It is a place where you can enjoy a great quality of life while building a rewarding career.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Base salary range: $79,272 to $88,158 p.a. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus great salary packaging options to increase take-home pay
• Flexible working arrangements may be available

About your opportunity

• Deliver exceptional person-centred customer service to patients, their families, and the public, assisting and directing patients, visitors, and colleagues in an effective and courteous manner.
• Access and utilise a wide variety of relevant patient and corporate information systems to accurately record all demographic and other mandatory patient information.
• Maintain a high level of proficiency of relevant patient intake, admissions, bookings, and discharge models to achieve effective and efficient patient flow.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; please contact: Mardi Nicolson on (07) 4433 8919.

Applications close: Monday, 18 May 2026.

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.