Patient Services Officer (Outpatients Clinics Reception)

About your employer

Townsville Hospital and Health Service is a leading provider of healthcare in North Queensland, offering a dynamic and supportive workplace where staff play a vital role in delivering high-quality, person-centred care.

As a major tertiary and referral service, we provide opportunities to build your skills, work collaboratively within multidisciplinary teams, and contribute to continuous improvement in service delivery. We are committed to supporting our people through professional development, clear career pathways, and a strong culture of respect, inclusion, and teamwork.

Nestled within beautiful North Queensland, the rural, urban, country, and coastal locations across the Townsville HHS region offer vibrant and diverse communities, affordable living, stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $79,272 to $88,158 p.a. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus great Salary Sacrificing to increase take-home pay
• Flexible working arrangements may be available

About your opportunity

In this role, you'll be the first point of contact for patients, families and visitors, delivering exceptional, person-centred customer service in a fast-paced healthcare environment. You'll play a key role in supporting patient journeys by ensuring accurate information management, smooth administrative processes and a welcoming, professional experience at every interaction.

Working as part of a collaborative administrative team, you'll contribute to the efficient delivery of patient-focused services, supporting activities such as patient intake, admissions, bookings and discharges. Your ability to communicate effectively, build strong relationships and respond to changing priorities will be essential in maintaining high standards of service delivery.

This is an opportunity to develop your administrative expertise within a supportive team, where your initiative, attention to detail and commitment to continuous improvement will be highly valued. You'll also contribute to a positive workplace culture by aligning with organisational values and actively supporting teamwork, learning and service excellence.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Paula Bailey on (07) 4433 5052.

Applications close: Tuesday, 16 June 2026.

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.