Multicultural Health Liaison Officer

About West Moreton Health

West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.

We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region. 

At West Moreton Health, our employees apply our shared values to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.

As a Child Safe Organisation, at West Moreton Health:

• We prioritise children and young people being seen, heard, and safe in every interaction.
• We create inclusive environments where the voices and needs of children and young people are valued and respected.
• We believe safeguarding is shared responsibility, upheld by every member of our organisation.

Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.

To read more on what it's like to work for West Moreton Health:

What it's like to work with us | West Moreton Health

About you

Our ideal candidate will be someone who can demonstrate the following:

• Proven ability to work effectively with Multicultural and Culturally and Linguistically Diverse peoples (including patients, carers and communities) within a health-related context and having a clear understanding of cultures, protocols and health related procedures with demonstrated high-level knowledge of issues impacting culturally and linguistically diverse people.
• Proven ability to communicate with individuals sensitively and appropriately from diverse cultural backgrounds while advocating on behalf of multicultural and CALD community.
• Proven advocacy skills for equitable access to healthcare services for CALD patients, with the ability to mediate and resolve cross-cultural challenges.
• Sound knowledge and understanding of health systems and health services with demonstrated ability or the ability to rapidly acquire skills in using health platforms and other technology systems relevant to the work area to enhance practice and decision support.
• Proven ability to communicate effectively, including preparing complex reports, and responding directly to concerns of staff, patients, carers and family members in an appropriate manner.
• Sound knowledge of relevant I.T. systems for both patient specific information and relevant statistical data, inclusive of collection, collation and reporting towards improving health outcomes for the CALD community.
• Ability to actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, occupational health and safety and ethical behaviour.

Why choose us

• Purposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.
• Professional development including mentorship, paid study leave, simulation training and research opportunities.
• Career pathways with support to step into senior roles and leadership.
• Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
• Competitive benefits including salary packaging and up to 12.75% super.
• A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.

To apply

For further information regarding this role, please download and read the attached Role Description,#EveryoneIsALeader Framework and Information Packages. You will need to submit your Cover Letter, CV or Resume, including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.