Patient Services Officer

About the work unit / facility:

The Surgical Outpatient Department is part of the Surgical Service Group at Townsville Hospital and Health Service. The team provides high-quality administrative support to ensure the efficient delivery of outpatient services, working collaboratively to support patients, clinicians and the broader multidisciplinary team.

About your new employer:

Clinical Excellence

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $39.98 to $44.46 p.h. (AO3)
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

About your opportunity:

Join the Surgical Outpatient Department as a Patient Service Officer, delivering exceptional person-centred customer service to patients, families and the public. Working as part of a collaborative administrative team, you'll play an important role in supporting outpatient services and ensuring high-quality patient outcomes through efficient, professional and responsive administration.

Requirements:

• This is a Vaccine Preventable Disease (VPD) risk role.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Renee Godfrey on (07) 4433 1435.

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs//QLD-TV688419

Applications close: Tuesday, 11 August 2026.

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.