Patient Services Officer

About your new employer:

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle. Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Appointment may be made as 1 Fixed Term Temporary Full-time position (undertaking both roles) or 2 Fixed Term Temporary Part-time positions (one role each) up to 30/06/2027. 
• Salary range: $79,658 to $88,586 p.a. (Full-time)(AO3)
• Generous remuneration package value up to $50,536 p.a. (Part-time) (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

About your opportunity:

This unique Patient Service Officer opportunity offers a diverse role within the Medical Service Group, encompassing the Voluntary Asissted Dying Service and patient auditing activities. Providing high-quality administrative, business support and customer service, you'll work collaboratively with mutlidisciplinary teams, patients and key stakeholders to manage confidential informtion, coordinated competing priorities and maintain effective systems and processess. Through continuous improvement initiatives, you'll contribute to efficient, patient-focused services across the Medical Service Group.

Requirements:

• This is a Vaccine Preventable Disease (VPD) risk role.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Stephanie Christensen on (07) 4433 3284.

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs//QLD-TV689775

Applications close: Tuesday, 25 August 2026.

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.