Patient Services Officer - Women's and Children's Service Group

About this role

About the opportunity  

This role delivers exceptional person-centred customer service to patients, their families and the public.

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.    

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $2950.00 - $3280.70  p.f. (AO3)
• 4 weeks annual leave (pro rata) with 17.5% loading
• Locality allowance
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Requirements:

• Ideally seeking applicants with advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis 

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; please contact: Michele Burns on (07) 4433 1453

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV670179

Applications close:  Sunday, 7 December 2025

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.