Team Leader, Switchboard Services

About the work unit / facility

The Switchboard Services Unit at Townsville University Hospital provides a critical 24/7 communication link for Northern Queensland's largest tertiary hospital. The team ensures seamless internal and external connectivity, supports emergency response protocols, and coordinates interpreter services to meet the diverse needs of patients and staff.

About your new employer

Clinical Excellence 

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits

• Salary between $3,380.20 – $3,724.00 per fortnight (AO4).
• 4 to 6 weeks p.a. recreational leave with 14-17.5% loading.
• Generous employer contribution to superannuation of 12.75%.

Additional benefits include salary packaging options, generous leave entitlements, and professional development support.

About your opportunity

As Team Leader, you will manage and coordinate the operations of the Switchboard Services Unit, ensuring efficient service delivery and emergency response readiness. You will lead a team of 17 staff, oversee interpreter bookings, maintain business continuity plans, and foster a culture of safety and quality.

Requirements

• Extensive customer service experience and ability to manage high-tempo environments.
• Knowledge of switchboard processes and interpreter coordination highly desirable.
• Working hours are Monday – Friday 0800-1630, however there will be an occasional requirement to backfill Switchboard Administrator shifts including evenings, nights, weekends, and public holidays.
• Ability to supervise and develop staff in line with HR policies and ethical standards.
• Licence to operate a class C motor vehicle.
• Evidence of vaccination or immunity for VPDs as per Queensland Health policy.
• A probationary period may apply.

Application details

Enquiries are welcome, for a confidential discussion please contact:

Rodd Carroll on (07) 4433 2065.

Closing Date: Sunday, 11 January 2026.

Submit your application via https://apply-springboard.health.qld.gov.au/jobs/QLD-TV672002, include your CV, referee details, and a short response addressing the key responsibilities.