Administration Officer Clinical Information

Clinical Excellence

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $2950.00 to $3280.70 p.f. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

About your opportunity

The Administration officer will provide administrative systems support in relation to confidential clinical records/information (digital and paper) within a hospital setting.  This role contributes to patient flow by ensuring clinical records and information are available for clinicians to provide timely patient care.

This role delivers exceptional person-centred customer service to patients, their families and the public.

How you will be assessed:

• Maintain confidentiality whilst accessing patient records, secure storage areas of the hospital and delivering patient medical records to wards, clinics and other hospital departments.
• Ability to prioritise and manage workloads to achieve tasks within designated time frames and perform tasks with limited supervision.
• Proven high level attention to detail to read and interpret clinical identifiers and ensure clinical documents are filed in the correct patient medical record, in the correct order of filing and in the correct encounter in the ieMR.
• High level communication and interpersonal skills, both written and verbal, to effectively liaise with internal and external customers and stakeholders.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; please contact: Kim McKavanagh on (07) 4433 1334

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV674485

Applications close: Monday, 9 February 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.