Administration Officer - Clinical Information

About your opportunity

To provide administrative systems support in relation to confidential clinical records/information (digital and paper) within a hospital setting.  This role contributes to patient flow by ensuring clinical records and information are available for clinicians to provide timely patient care.

This role delivers exceptional person-centred customer service to patients, their families and the public and works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

PLEASE NOTE: This is a permanent full-time role. 

Requirements:

• This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis

Please refer to the Role Description for further details.

About your new employer

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $3038.50 to $3379.10 p.f. (AO3)
• 12.75% employer contribution to superannuation
• 4  weeks annual leave with 17.5% loading
• Locality allowance
• Plus Salary Sacrificing options may be available

The ideal applicant will be someone who has proven ability and can demonstrate the following:

• Demonstrated experience and high-level skills using the Microsoft Office 365 suite and corporate/patient information systems and databases.
• Integrity: Demonstrates sound decision making, proven ability to work effectively as an individual with limited supervision and collaboratively within a multidisciplinary team, and ensures work output and decisions are ethical and of a high standard.
• Compassion: Demonstrates patient/client focus, patience, understanding, confidentiality and can navigate through ambiguity, including the ability to deescalate difficult situations.
• Accountability: Demonstrated ability at engaging in coordinating tasks and workflow, is action oriented, takes ownership, drives results and delivers exceptional person-centred care to patients, families and the community.
• Respect: Demonstrated high level interpersonal skills with the proven ability to manage conflict, communicates appropriately and proficiently, and actively participates in a working environment supporting equity and diversity.
• Engagement: Proven ability to collaborate within a team to cultivate a strong unity, build effective relationships with diverse personalities and adapts to meet the needs of a changing work environment.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Kim McKavanagh on (07) 4433 1334

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV679174

Applications close: Tuesday, 14 April 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.