Administration Officer - Demand Response Unit

About the opportunity   

The Administration Officer plays a crucial role in providing administrative support within a fast-paced hospital environment.  As a vital member of the administrative team, you will collaborate with stakeholders to manage and coordinate the day-to-day administrative operations in Demand Response Unit (DRU) and the wider Clinical Information Administration Service.  A high level of professionalism and empathy must be maintained while adhering to strict confidentiality guidelines.

This role encompasses working weekdays, weekends and public holidays as we ensure round-the-clock support to meet patient needs. 

This is a Temporary part-time role up to 3 months, working 55.5 hours per fortnight.  There is a possibility of an extension - not exceeding 12 months.

The ideal applicant will be someone who has proven ability and can demonstrate the following:

• Demonstrated experience and high-level skills using the Microsoft Office 365 suite and corporate/patient information systems and databases.
• Integrity: Demonstrates sound decision making, proven ability to work effectively as an individual with limited supervision and collaboratively within a multidisciplinary team, and ensures work output and decisions are ethical and of a high standard.
• Compassion: Demonstrates patient/client focus, patience, understanding, confidentiality and can navigate through ambiguity, including the ability to deescalate difficult situations.
• Accountability: Demonstrated ability at engaging in coordinating tasks and workflow, is action oriented, takes ownership, drives results and delivers exceptional person-centred care to patients, families and the community.
• Respect: Demonstrated high level interpersonal skills with the proven ability to manage conflict, communicates appropriately and proficiently, and actively participates in a working environment supporting equity and diversity.
• Engagement: Proven ability to collaborate within a team to cultivate a strong unity, build effective relationships with diverse personalities and adapts to meet the needs of a changing work environment.

Role requirements

• This is a VPD risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.

Please refer to the Role Description for further details.

About your new employer

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. 

Work/Life Balance and Lifestyle Benefits

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $39.98 - $44.46  p.h. (AO3)
• 4 weeks annual leave (pro rata) with 17.5% loading
• 12.75% employer contribution to superannuation
• Locality allowance
• Plus Salary Sacrificing options may be available

Apply now

Enquiries are welcome: Trent Altadonna on (07) 4433 3406

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV685785

Applications close: Thursday, 2 July 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.