Administrative Officer

About the work unit / facility

Joyce Palmer Health Service / Rural Hospital Service Group / Palm Island Hospital

About your opportunity

As an Administrative Officer Medical Records – Receptionist, you will be the face of the Health Service, managing general enquiries, updating confidential information into medical records, answering the phone and directing calls, patient travel. This role will provide effective and efficient, confidential administrative support. The incumbent will help in making a difference to the health outcomes of people on Palm Island by supporting health workers, doctors and nurses at Joyce Palmer Health Service. Joyce Palmer Health Service will provide you with the required training to assist you in this role, so that you will be familiar with all administration systems and help in general training to support career progression.

About your new employer

Clinical Excellence

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. 

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. 

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $40.22 to $46.91 p.h. (AO2)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Requirements:

Mandatory qualifications and proof of registration

• The appointee must be able to source own accommodation on Palm Island.
• The Administration staff usually provides service from 8:00am to 8:00pm Monday to Sunday. The successful candidate is required to participate in the roster covering these hours. During Public Health Concerns may be required to work evenings and nights on a rotating basis.
• Highly regarded: Knowledge of IT systems.
• Highly regarded: Skills in office equipment used by the role.
• This is a Vaccine Preventable Disease (VPD) risk role.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact:

Judith Townsend-Stahre on (07) 4752 5100.

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV685966

Applications close: Sunday, 12 July 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.