Patient Service Officer - Endoscopy Unit

About the opportunity  

This role delivers exceptional person-centered customer service to patients, their families, and the public.

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values

Please note: This is a temporary full-time role, up to 24/02/2027.  

Role requirements

• This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.

Please refer to the Role Description for further details.

The ideal applicant will be someone who has proven ability and can demonstrate the following:

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
• Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures and a relaxed lifestyle.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $3038.50 - $3379.10 p.f. (AO3)
• 4weeks annual leave with 17.5% loading
• 12.75% employer contribution to superannuation
• Locality allowance
• Plus Salary Sacrificing options available

Apply now

Enquiries are welcome: Breanna Houghton (07) 4433 0268

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV686350

Applications close:  Monday, 6 July 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description for application/interview preparation and future reference.