Program Operations Lead

About your employer

Townsville Hospital and Health Service offers a dynamic and diverse healthcare environment, supporting high-quality service delivery across a large regional network. As a leading tertiary provider, we foster innovation, multidisciplinary collaboration and continuous professional development.

Employees benefit from strong career development opportunities, including access to training, education and progression pathways, supported by partnerships with leading institutions.

Our organisation promotes a collaborative and inclusive workplace culture, combined with the lifestyle advantages of North Queensland — including short commutes, affordable living and access to both urban and coastal communities. Flexible work options and a strong focus on employee wellbeing support a balanced and rewarding career.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Base salary range: $111,993 to $121,853 p.a. (AO5)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus a range of salary packaging options to increase take-home pay

About your opportunity

This role provides specialist support to ensure the effective delivery, reporting and continuous improvement of Commonwealth‑funded Aged Care programs within the Townsville Hospital and Health Service.

The role leads the coordination of program reporting, information systems, data quality, and compliance activities, while supporting Older Persons Community Services (OPCS) Line Managers through high‑level analysis, interpretation of legislation and policy, and the development of program documentation.

With strong capability in systems, analytics and operational coordination, the position contributes to service performance, governance and quality outcomes. The role works both autonomously and collaboratively and will provide guidance and direction to administrative staff as the service grows, fostering a culture of accuracy, accountability and client‑centred service delivery.

Requirements:

• Advanced knowledge of Aged Care Programs is highly desirable (Commonwealth Home Support Program, Single Assessment System, Transition Care Program, Support at Home).
• Project management / Quality Improvement knoweldge and experience is highly desirable.
• Possession of a C-class motor vehicle licence may be required.
• Aged Care Pre-Employment Screening: Applicants are advised this position works in an identified Aged Care Facility as per the Aged Care Act 1997 and therefore requires employees and volunteers to have a current National Police Certificate. Queensland Health will facilitate applicants obtaining the above National Police Certificate. 

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; please contact: Susan Tench on (07) 4433 8910.

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV692389

Applications close: Monday, 28 September 2026.

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.